The light on the front of your G1 WiFi Gateway tells you whether it's healthy. A steady blue light is normal. Here's what to do if you see a red light, or no light at all.
Check How It Looks in the App
Open the SensorPush app, tap your Gateway and look at its status. Pull down on the "Devices" screen to refresh. If it says "ONLINE," your Gateway is working, even if the light is dim or dark. Occasionally the light itself stops working while the Gateway carries on normally.
Red Light
A red light on a G1 (steady or flashing) means the Gateway has a hardware problem. There's nothing you need to try first. Please contact us at support@sensorpush.com and we'll help you from there.
No Light at All
- Make sure the power adapter is firmly plugged into the Gateway and into a working wall outlet.
- If you have a second G1 WiFi Gateway, you can try its power adapter.
If there's still no light, contact us.
Blue Light, but the App Says Offline
The Gateway has power but isn't reaching the internet. See My gateway is offline / cannot access the internet.
Contact Us
Email us at support@sensorpush.com and we'll be happy to help. To speed things up, include:
- What the light does (red steady, red flashing, or no light).
- The email address on your SensorPush account.
- Where and roughly when you bought the Gateway, and your order number if you have it.