If you have email alerts enabled but are not receiving them, the most common cause is that your email provider's spam filter is catching the alert emails before they reach your inbox. This is a very common issue with automated alert emails from any service, and fortunately it's usually easy to fix once you know where to look.
Check Your Spam or Junk Folder
The first thing to check is your spam or junk folder. Email providers like Gmail, Outlook, Yahoo, and others use automated filters that sometimes catch legitimate emails by mistake. If you find SensorPush alert emails in your spam folder, mark them as "Not Spam" and move them to your inbox. This tells your email provider that these messages are wanted, and future alerts should arrive normally.
It's also a good idea to add our sending addresses to your contacts, which signals to most email providers that you trust the sender. The addresses to add are no-reply@sensorpush.com and support@sensorpush.com.
Confirm Your Email Address
When you add an email address to receive alerts through the web dashboard at dashboard.sensorpush.com, the system sends a confirmation email that you need to click to verify the address. If you never received this confirmation (perhaps because it went to spam) or didn't click the link, your email will show as "Unconfirmed" in your account settings and you won't receive alerts to that address.
You can check your confirmation status in the dashboard settings. If needed, remove the email address and add it again to trigger a new confirmation email, and be sure to check your spam folder for it.
Work and School Email Accounts
If you're using a work or school email address, keep in mind that many organizations have email security systems that are more aggressive than personal email services. These corporate filters sometimes block automated messages from external senders entirely. In these situations, you can either contact your IT department and ask them to whitelist emails from sensorpush.com, or use a personal email address (like Gmail or Outlook.com) for your SensorPush alerts instead.
SMS Gateway Addresses
Some customers try to use email-to-SMS gateway addresses (like @vtext.com for Verizon or @txt.att.net for AT&T) to receive alerts as text messages. While this can work, these carrier gateways can be unreliable—carriers sometimes block automated emails, and some now require a business texting plan for this to work consistently. If you're having trouble with SMS gateway addresses, we'd recommend using push notifications through the SensorPush app instead, which tend to be much more reliable.
Verify Your Alerts Are Triggering
Before assuming there's an email delivery problem, it's worth verifying that your alert conditions are actually being triggered. Check the time graph for your sensor in the app to see if readings have crossed your threshold limits. Remember that alerts only trigger when conditions move from in-range to out-of-range, not continuously while they remain out of range.
Gateway Requirement
One other thing to keep in mind: email alerts require a SensorPush G1 WiFi Gateway. The sensors communicate via Bluetooth and cannot send emails directly—the Gateway relays your sensor data to the cloud via WiFi, which makes email alerts possible. If you don't have a Gateway, you can still receive push notification alerts on your phone when it's within Bluetooth range of your sensors.
Still Having Trouble?
If you've checked all of the above and are still not receiving email alerts, please reach out to us at support@sensorpush.com. It helps if you can include the email address you're trying to receive alerts on, which sensor should be triggering alerts, and whether push notifications are working on your phone.