Having trouble logging in? Here's how to sort out the most common causes, from not needing an account at all to a forgotten password.
First: Do You Have a Gateway?
SensorPush accounts are only used with a SensorPush WiFi Gateway. If you use your sensors only with your phone over Bluetooth, there's no account to log in to, and you don't need one. Your sensors and readings work without logging in.
That's why you might see "Email Not Found" or a message that a password can't be reset: there's no account for that email. If you'd like to check your sensors when you're away from home, you'll need a Gateway. See Do I need a Gateway, or can I just use the sensor?
Check Which Email You Used
Your account uses the email address that was entered when the Gateway was first set up. If someone else set it up (an installer, a coworker or a family member), it may be their email, or an older address of yours. Try any other addresses you might have used, and check for typos.
Reset Your Password
- Update the SensorPush app from the App Store or Google Play.
- Open the app and tap "Settings" in the top left of the "Devices" screen (on Android, the gear icon).
- In the "Gateway Account" section, tap "Add Gateway Account," then "Existing Account."
- Enter your email address, then tap "Forgot your password?"
- Look for the reset email, and check your spam or junk folder too. Follow its link to choose a new password, then log in.
You can also reset your password from the web dashboard at dashboard.sensorpush.com, using the link near the login.
Logged In, but Your Sensors Are Missing?
You may be logged in to a different account than the one your Gateway uses. In "Settings," look at the "Gateway Account" section. It lists every account on this phone and marks the "ACTIVE" one. Tap "Switch To" next to the other account to see its sensors.
Need to Change the Account Email?
If you can still log in, you can change it yourself. See How do I change the email used to login to my SensorPush account? If you no longer have access to the old email, contact us and we'll help.
Still Can't Log In?
Email us at support@sensorpush.com. To help us find your account quickly, include:
- Every email address the account might be under.
- The exact message you see, or a screenshot.
- Roughly when the Gateway was set up, and what you named it, if you remember.
For your security, we'll never ask for your password.